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Serious Degraded Cell Coverage
JnL-FL
Member

How do I report and get help with serious bad cell coverage? We use to have great coverage at our house however in the lest 9 to 12 months we can't use our Cell phones any more with out dropped calls, Txts not coming through. IT is so bad that although we have used VW for 15 years I am considering finding another provider. 

 

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Re: Serious Degraded Cell Coverage
vzw_customer_support
Customer Support

We certainly don't want to see you leave after 15 years together, JnL-FL. I certainly share your concerns in regard to our service not performing as you're accustomed to. That is certainly far too long to experience issues and I want to ensure that we're able to get to the bottom of this. Have there been any recent changes in your area? Do you have Wi-Fi available where you're located?

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