Why am I being charged and outrageous amount when I have went to theee diff stores and spoke to countless agents in regards to a line that I have that I just found out could have been transferred to my abuser !!!!!! I have made this utterly clear to countless employees at this company and all of a sudden a. Line I’ve had suspended is not the reason my phone is being cut off every other week bc on a fixed income and going thru and extremely hard time I can’t afford to just give you guys the obsene amount of money that’s being charged to my account that mind you wasn’t there before, and also I never even recieved my 150 or 250 dollar rebate gift card I’ve had nothing but issues with Verizon I want to speak to corporate
We definitely don't want you to feel this way. Thank you for the opportunity to assist you and turn things around. I'm sure we can take a closer look into this for you. I will also be sending a Private Note, so we can begin.