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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Service charge when phone wasn’t in possession
Jhammy91
Member

Hello, 

Received our First bill after porting 5 lines to Verizon from T-Mobile. 
I understand that the first bill is much higher due to being billed for the current Month and the month in advance. My issue is specifically about the dates being charged.

For example, we placed our Verizon order on 09/29. Our phones shipped a few days later. We stayed on T-Mobile until all 5 new phones came in the mail. I received my new iPhone from VZ in the mail on 10/05. We activated it on 10/07.

On my bill, I have charges from 09/30 to 10/06 for service. My phone was not in my possession and I certainly was still using T-mobile service. Why is the line considered active at a point when we have not activated any phones, and are not using VZ service? Also Why am I being charged for a line at a higher rate (They say only one phone was active so I’m being charged at the $90/month rate instead of $40/month for multiple lines). 

Any help would be appreciated!

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