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On the app yesterday it said I had to make an immediate payment of 177.43 or was at risk of losing service. I made the payment yesterday for 177.43, and the money cleared my account and showed as paid. About 30 minutes ago today when I went to make a phone call, I was redirected to Verizon financial services. It said I made a payment of 177.43 yesterday, but need to make a payment of 360 to restore service. The 360 is the total amount owed, why would it be requiring the full amount when yesterday is said all I needed to pay was 177? Now it wants me to pay 360 on top of the 177 to bring my account to 0, but I wont have the money to do that until Friday. I need to have my phone for work and just made a payment yesterday. When I call financial services it gives me an option to pay my full account balance of 360 or make a payment arrangement. I hit the button for payment arrangement, but then it says that I am not eligible for a payment arrangement and hangs up. I just want to speak to someone from Verizon or their team, I made the payment of 177 yesterday like I was supposed to but my service was still turned off and I'm unable to get through with anyone at Verizon.
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Hello OkayGreat05, we're concerned to learn about your situation, and we'd love to help! We understand it's now Friday, are you still having issues with your service?
~Baldo