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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Service getting worse and worse in Sidney Ny 13838
Jordan13825
Member

Recently switched to Verizon from ATT and my family and I are regretting it.  There is barely any service in Sidney NY 13838.  You can see the highway from my parents back yard…only a flat golf course in between. On the highway I get full service.  In my parents back yard I get 1 maybe 2 bars and not enough service to make a call.  There are no land barriers (hills/mountains) between my parents house and towers. It’s very frustrating when we used to get full service throughout Sidney with ATT. All 4 of us will be switching back if service doesn’t improve soon. It’s not just in Sidney where service is worse than ATT.  It’s many areas.  But Sidney is the most noticeable. 

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Re: Service getting worse and worse in Sidney Ny 13838
vzw_customer_support
Customer Support

Hello, Jordan13825! We understand the situation. To further assist you, I will be sending you a PM, so we can check this together and find out the best resolution.

>Alex

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Re: Service getting worse and worse in Sidney Ny 13838
Jordan13825
Member

Sure.  Especially if it can improve the service we are getting. 

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Re: Service getting worse and worse in Sidney Ny 13838
vzw_customer_support
Customer Support

Hi Jordan, thank you for reaching us, please send us a private note, so we can answer all the question you may have.

>Lara

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