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Service issues 23321
az_eric
Member

Been having signal issues for months in this part of Chesapeake VA. I Have 1 bar at my house. The whole shopping area and restaurants have zero to 1 bar. Driving on the freeway theres a 3 mile dead zone. Any idea what's going on? 

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Re: Service issues 23321
vzw_customer_support
Customer Support

Ensuring your services and our network is working properly is important to us, az_eric. Currently, we're not showing any issues with our towers in or around the zip code provided. There have also been no network related tickets this year. So that we can take a closer look at your immediate area, please provide the 2 nearest cross streets where the issue is being primarily experienced. 

 

-Genesis

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Re: Service issues 23321
az_eric
Member

Portsmouth blvd and gum rd. And all along the I64 from the I664/64 interchange to s military hwy calls drop

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Re: Service issues 23321
vzw_customer_support
Customer Support

Thank you for that information. Currently, there are no reported issues with our service for that area, also we are not seeing any reports from other customers having the same issue. 

 

What model phone do you have? Have you done any trouble shooting on your phone as well?

-Steven

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