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bsmit389
Member

So my bill was overdue and I pay it in full but service never gets restored. I can't call out because service not restored. 611 number won't let me talk to a human unless I pay an additional 11.99 charge for a person in India to answer that I cant even understand and doesn't understand me and hangs up on me. All to call again for another 11.99 charge I just want a human to talk to so that my service is back on. What can I do?

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Re: Service
vzw_customer_support
Customer Support

bsmit389,

 

We never like to hear that you are having such trouble with reaching us for assistance. Help has arrived to assist you with your concerns now. While we are a diverse company, we can assure you that all of our call centers are located within the U.S and do not require a charge to speak with our representatives. If you process a payment via a representative, you are charged a one time fee of $7.00 not $11.99 for this option. This is only charged if you chose to make a payment with us instead of online or via our other self serve options. Is your service still suspended currently? Do you have additional information that shows where you were charged $11.99 to speak with someone?

CandiceH_VZW

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