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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***

Customer service is the worst of any company with which I have ever had dealt.  Too long to go into here. I’ve spent 2 hours going to store and at least 8 hours on phone trying to get an iPhone to work.  Can’t get replacement phone to work. Been waiting on chat that stated a live agent would be with me over an hour ago. Phone calls just send me back to chat. 

Re: Service
Sr. Member

There is a pandemic.