Scheduled two "call me back" sessions, and, both times, was blown off. Apparently, after being a customer for over a decade, I'm not worth your time.
It's great to know that you're making use of the new callback feature on our website, although it's definitley not the only support option we have, especially when everyone wants to use that same option instead. As you've said you've had our services for such a long time, you'd definitely know that we have more options than just a callback form, so what has you reaching out to us?
I'd like to discuss the increase in cost I will see on my next bill as a result of keeping a plan I'm just fine with. But considering the tone of your response, I'll discuss it with your supervisor. Have him/her call me.
We can assure you that our intention is to help in any way we can. It is important to know what you are being charged for. Let's work together here through this platform so that we can review that bill. Please meet us in the Private Note we've sent.