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Shipping speed changed from Next Day to 2 Day? How long does refund take?
BeefBowl
Member

I ordered and upgraded to a Galaxy Note20 yesterday at 4PM PST and chose next day delivery by 10:30AM. I received my email receipt showing I paid the $14.99 for next day but on My Verizon it automatically changed it to 2-Day without warning. I talked to a live agent and they said it would be 2 day. I understand things happen but can Verizon at least give me a notification that this product won't be fulfilled on time? How is it possible I choose overnight shipping and pay the fee and instantly changes to 2-day the moment I click buy? I should've went to the store but they promoted discount upgrade fee through the website or app. How long until I get my refund? 

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Re: Shipping speed changed from Next Day to 2 Day? How long does refund take?
vzw_customer_support
Customer Support
BeefBowl, We know the importance of ensuring that you receive a refund when shipping times are changed. Once you receive your new phone and activate the device the shipping is corrected and refunded. 
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