Yep, you have 14 days to terminate service for any reason, but they will charge you a $35 restocking fee to return any devices. You can port your number in at any time, I'm not sure if you can do it online yet, but this can definitely be done over the phone. Just don't cancel your Sprint service first or you will lose the number. Your account should automatically cancel once you port you number out. I'm not 100% on that, but worst case you can call to cancel after your number porting is complete. I've been with Verizon for almost 15 years and they've always had the best service, which is more important for me than speed. My friend's iPhones on AT&T are typically faster, but I get reliable service in a lot more places than they do.
It's also a negligible difference, Verizon's LTE is often faster than WiFi hotspots in my experience.
http://news.cnet.com/8301-1035_3-57602920-94/speedy-at-t-vs-reliable-verizon-the-gap-narrows/ Actually in addition to that activation fee non refunded after three days, the restocking fee is payable so that is a loss of $70 right there for actually 13 days. Make sure you bring it back before the time limit or you are stuck for $350 early termination fee. You are also stuck paying for the time you have service. So add another $45 or more on for that. Plus taxes and verizon fees. They do add up quick. Also you must keep the Sprint line open as alive and active in order to port the number if you want to port over. Again read the link I provided as well as Google the numerous complaints about the so called best service claims made by the company rep in their post. True all companies have their quirks, but if you sign up you may be on the receiving end of not the best service but the worst. Remember all the carriers are picking up speed with their buildouts, and their data reliability but verizon is like AT&T in that they don't offer unlimited data but T-Mobile and Sprint do. So choose carefully.
I tell you this much - we are trying to switch to Verizon. Here is my experience so far:
1. Transfered three times to find the correct representative who could answer my basic questions
2. Great conversation with Paul, gave us new number to call
3. On hold for 27 mins only to be disconnected before reaching a human being
4. Called back and just hit 15 mins...
They are not making it very easy for me to pay them a whole lot of money.
Dear Verizon,
Did you not think that the weekend the new iPhone was being released that you would have influx of phone calls? I'm slowly building frustration that some poor call center employee will have to temper. Verizon executives, you ****. Just not quite as much as AT&T .... yet.
>>Edited to comply with the <<
Message was edited by: Verizon Moderator
Does anyone know if Verizon is still actively improving their service, i.e. adding new towers or whatever it is they need to do to keep up with all of this?
Now that AT&T is rapidly gaining ground in its LTE build out, Verizon has started announcing plans for LTE-Advanced and Voice over LTE buildouts. AT&T and Verizon are constantly investing money in improving their networks essentially because if one doesn't, the other one will. Verizon is investing significant money in upgrading its network. In terms of new towers though, I'm not sure how actively they're adding them, someone else may know better. I live on Long Island and the focus has been getting all the 3G towers upgraded to LTE.
http://gigaom.com/2013/03/13/verizon-will-start-building-lte-network-no-2-this-year/
We want it to be as easy as possible to become a new customer Becomingnewcustomer33! I'm sorry if you experienced higher call volumes during the busy weekend. Have you tried again today? Here's how you can port in online or you can reach Telesales directly at 800-256-4646. In addition I have attached a store locator link. We can't wait to support you!
http://bit.ly/qDhvBY
http://bit.ly/3SdsA
JonathanK_VZW
VZW Support
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