Signal strength
efrommel
Enthusiast - Level 3

My signal strength has dramatically decreased suddenly for about a month now, and can not find or been given a reason why or resolution options.

Labels (1)
Re: Signal strength
efrommel
Enthusiast - Level 3

My zip code is 43054, I have  performed all the trouble shooting suggestions, factory reset, reboot and remove Sim card, etc. Still only 2 bars sometimes 1, no changes in my location or habits, same strength indoor & outdoor, home or work, again please help!

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Re: Signal strength
DigitalRules
Specialist - Level 1

How old is the phone? Any other Verizon users around you noticing this? Are you having issues with both voice & data?

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Re: Signal strength
efrommel
Enthusiast - Level 3

The phone is a little over a yr old its a Note 4, my fiance who lives in

the same house with me is not having any issues he has consistently  had

4-5 bars at all times.

[Personal information removed as required by the Verizon Wireless Terms of Service]

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Re: Signal strength
vzw_customer_support
Customer Service Rep

@efrommel


It’s important to me that you’re able to maintain a reliable network connection on your Samsung Galaxy Note 4 device. I would love to assist.


Are you having problems with making or receiving calls or data sessions? Do you have a case or cover on your device? Please let me know so that I can further assist.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Signal strength
efrommel
Enthusiast - Level 3

Occasionally drop calls when it goes below or down to one bar and my family

notified me that I have been missing there texts and calls, I do have a

case, it's the Samsung window case the one that is also part of the phone (

I had to remove the back of my phone and it clicks on in its replacement)

but like I said it's from Samsung.

Emily

On Apr 28, 2016 1:16 PM, "Verizon Wireless Customer Support" <

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Re: Signal strength
vzw_customer_support
Customer Service Rep

Thank you for letting us know! Let's dig depeer.  Do you have difficulty with any other services? Can you test it with the case off for a day and let us know how it works?
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Signal strength
vzw_customer_support
Customer Service Rep

Thank you for the details, efrommel. All of these details are very helpful and thee is no reason why the other phone in the home should operate better than yours. Let's continue working on this.

How much storage is available on the phone? Is there any water or physical damage to the phone? Please provide a few additional details and we will be sure to continue working on this for you.
SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Signal strength
efrommel
Enthusiast - Level 3

I have 19gb of storage available  (out of 32gb), I'll try it with out the

case and see If that makes a difference.

[Personal information removed as required by the Verizon Wireless Terms of Service]

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Re: Signal strength
efrommel
Enthusiast - Level 3

Also there is no water or physical damage, sorry forgot to add that.

[Personal information removed as required by the Verizon Wireless Terms of Service]

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