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Slow speeds ?
Eman2k501
Member

We live in Covington, LA. When hurricane Ida hit we left and went to Pensacola,FL while there we switched to Verizon from att. 

I’m getting .05 mbps download speeds. Is there something I can do ? 

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Re: Slow speeds ?
Eman2k501
Member

We are back home. I work in New Orleans and speed is slow at home and work. 

thanks in advance. We are on the unlimited play more bundle I believe. 

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Re: Slow speeds ?
vzw_customer_support
Customer Support

We certainly know the importance of being able to connect in your home area. Are your device and applications presently updated on the device's affected? Have you engaged in any troubleshooting on the phones? If so, what specific steps have been taken? *Austin

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Re: Slow speeds ?
Eman2k501
Member

I’ve toggled the airplane mode, reset network and have shut the phone off and turned it back on 

 

at work the  zip code 70129, I’m getting .39 mbps download speed and upload is .57

 

is there anything else I can try ?

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Re: Slow speeds ?
vzw_customer_support
Customer Support

Eman2k501, your efforts are appreciated with the steps you have already taken to troubleshoot your service concerns. To ensure that we're on the same page, can you please confirm your device's make and model as well as if this issue happens indoors, outdoors or both? -Kevin

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