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What exactly does this mean? This was my first contract phone and it ends on 9/11/14. My upgrade date is also 9/11/14. Does this mean I HAVE to go pick out new phones and sign a new contract on that exact date? It seems they'd give you a range of dates so you could do it a little early, before your contract really ends. What happens if I don't make it there on 9/11? My service will be turned off?
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When your contract is up, nothing changes other than you're month-to-month and can leave Verizon without paying an Early Termination Fee. You also are then eligible to upgrade your phone at a subsidized price by signing a new two-year contract (you can upgrade at any time by paying full retail price). If you're happy with your plan/phone at the end of your contract, you don't have to do anything at all.
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When your contract is up, nothing changes other than you're month-to-month and can leave Verizon without paying an Early Termination Fee. You also are then eligible to upgrade your phone at a subsidized price by signing a new two-year contract (you can upgrade at any time by paying full retail price). If you're happy with your plan/phone at the end of your contract, you don't have to do anything at all.
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lreed89
The upgrade date isn't for one specific date, but for that date onward. You're not required to upgrade. If you choose not to, your account will remain active on a month-to-month basis.