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So when customer service is useless for rebates, it is better to file a complaint with your credit card or BBB?
67ty67
Newbie
‎08-31-2021 07:36 AM

What have others done to get things fixed?

So I have literally spent 7+ hours on the phone with customer service trying to get my rebates settled.  They messed up up my order so many times, and keep reversing my credits.  Can't waste any more time.  So do people get better results filing a claim with BBB or with their credit card?  I literally have an email from Verizon saying I would get $699.99 trade-in and they are saying they have no such email on that date.  Crazy.  It has nothing to do with the "estimated" part, they say they just do not have any record of sending me an email

 

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Re: So when customer service is useless for rebates, it is better to file a complaint with your credit card or BBB?
acraftylady2
Specialist - Level 2
‎08-31-2021 01:28 PM

What did they charge on your CC you have to dispute? 

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Re: So when customer service is useless for rebates, it is better to file a complaint with your credit card or BBB?
Doggo
Contributor - Level 3
‎09-01-2021 03:15 AM

CS doesn't do anything with rebates. They don't set up terms. The don't set the value on phones. If a promo is missing, they can send a form and that's it. Contacting them for this 7 hours is a waste of their time and yours.

If credits are getting reversed it's because they are considered invalid by whoever is auditing them and denying.

The screen you posted says esitmated 699.99, not guaranteed. Also says amount is subject to change. All of that is set by a team unrelated to customer service.

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Re: So when customer service is useless for rebates, it is better to file a complaint with your credit card or BBB?
67ty67
Newbie
‎09-01-2021 05:38 AM

so $699.99 is an estimate and then give me $0 and say I "returned" a phone and didnt "trade it in"

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Re: So when customer service is useless for rebates, it is better to file a complaint with your credit card or BBB?
67ty67
Newbie
‎09-01-2021 05:39 AM

They are charging me $400/month instead of the $240 they are supposed to

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Re: So when customer service ...
vzw_customer_support
Customer Service Rep
‎09-03-2021 05:43 AM

As a valued customer, your concerns are always our concerns too and we're here to assist you in any way we can. Each traded-in Device receives a Submission ID to help our customers track the status of their device trade-in. The return shipping label tracking number will also help us to track your returned device too. Let's continue working together.

 

You can find your submission ID in the confirmation email you received by accessing our website to view more information at http://spr.ly/6609yIPtz C.

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Re: So when customer service is useless for rebates, it is better to file a complaint with your credit card or BBB?
Smerherder
Enthusiast - Level 3
‎09-03-2021 07:49 AM

I am having the same problems. 

Contact your state Attorney General. they should have a place to file a consumer complaint

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