Sorting shipping error caused cancellation

[SMOKEGUY]

I ordered a phone. UPS said they made a sorting error and sent the phone back as being refused. Now do I reorder phone or wait to see what the heck is going on?

[vzw_customer_support · Accepted solution]

We're sorry to hear your device was shipped back to us due to a sorting error, SMOKEGUY. Once the phone is received in our warehouse, we will cancel the order and refund any purchase. We would recommend placing a new order. If this was for an upgrade, you can place a new order here, http://spr.ly/658082YP8.

DanielleR_VZW

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[sprmankalel]

You will have to wait for it to be sent back to Verizon and reflected on your account before you're able to re-purchase.