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South Boston Dead Zone
jascas96
Member

How do I report dead zones?  I ran into at least two areas where I had full bars but the 4G or 5G was grayed out.  I could not get any days to my phone until it switched to another cell tower.

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Re: South Boston Dead Zone
vzw_customer_support
Customer Support

We always want you to have the best experience with your service, no matter where you are. We can definitely take a closer look into this for you. Can you provide an address and zip code, or 2 cross streets and a zip code, so I can pinpoint the location? Are these places where you frequent? Please let us know, thanks in advance! -Jordan

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Re: South Boston Dead Zone
jascas96
Member

*any data to my cell phone

 

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Re: South Boston Dead Zone
vzw_customer_support
Customer Support

We always want you to have the best experience with your service, no matter where you are. We can definitely take a closer look into this for you. Can you provide an address and zip code, or 2 cross streets and a zip code, so I can pinpoint the location? Are these places where you frequent? Please let us know, thanks in advance! -Jordan

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Re: South Boston Dead Zone
jascas96
Member

I'm not frequently there but over a 4 day period the dear zone was consistent.

 

Cross streets were D Street and Dorchester Ave.

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Re: South Boston Dead Zone
vzw_customer_support
Customer Support

Hello, jascas96. Let's take a closer look in to this issue for you. We have sent you a Private Note to assist you further. 

*Cassie

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