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Stay Connected Program
heddistokes
Member

Anyone else having an issue with this Stay Connected Program? My account was current on June 29th. Now all of a sudden, I'm enrolled in some garbage shoot of a deferred payment thing when there was no balance to begin with, however they took my June payment and decided to apply it as a 'credit' to the account rather than an actual payment. I've been calling since July and haven't received an answer or any help but I sure as heck received a bill!

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Re: Stay Connected Program
Tigerstep
Sr. Member

Calmly call CS, request for the rep to submit a deferral form and the next bill cycle will have that cleared up.

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Re: Stay Connected Program
Khall0
Member

omg yes, and it has been a nightmare! 

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Re: Stay Connected Program
vzw_customer_support
Customer Support

We certainly don't want you to experience problems with the Stay Connected Program and we apologize for your inconvenience. We're here to assist you in any way we can.  Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

 

https://community.verizonwireless.com/inbox

 

RobertC_VZW

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