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Still being charged for device when I traded in phone 4 months ago
jeff137
Member

Hello, I keep getting billed for my new iPhone even though I signed up for the trade-in offer and sent my old phone in early October of 2021. I have called Verizon support for the past 3 months relating to this issue. Support promptly adjusts it, but now it's frustrating especially since I have paid my bills on time and received another wrong bill today along with a text message and voicemail that they are going to shut off my service.

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Re: Still being charged for device when I traded in phone 4 months ago
vzw_customer_support
Customer Support

Thank you for bringing this to our attention. We want to ensure we apply the correct offer to your account. We've sent you a Private Message to further assist. ~Christian

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Re: Still being charged for device when I traded in phone 4 months ago
vzw_customer_support
Customer Support

Thank you for bringing this to our attention. We want to ensure we apply the correct offer to your account. We've sent you a Private Message to further assist. ~Christian

View solution in original post

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