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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Still waiting on trade In Credits, no updates on site

Traded in 4 phones of which 2 I received the credit, but the other two still have not. They were all sent at the same time and verified by the shipping company they were all received by. Verizon on the same day.

How do I find out what is going on on the remaining two phones which I am waiting for my trade in amount to be credited to my account?

the web site still says no updates for 5 weeks.