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‘Submit message’ button
Bullock500
Member

Verizon’s submit message button is not working at 7:20 pm EST on a weeknight.  It’s advertised as an alternative to speaking with someone to resolve a billing issue.  How many customers are having the same issue?, and how did you resolve it?  Verizon, please do better. 

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Re: ‘Submit message’ button
vzw_customer_support
Customer Support

Bullock500,

 

We always want to make sure you can get the support you need. I know how crucial that is. We're always here to help with any issues. I've sent you a private message. Please reply when you can so we can help. 

 

-Andrew

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