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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Subpar customer service

Service was disconnected and I am unable to even reach a representative to get further; only an automated system to take a payment. I’ve been with Verizon for a couple years, I will be switching.

Re: Subpar customer service
Customer Support

We are here to help, and our apologies for any delays. Your time and loyalty are very important to us. How can we be of assistance?