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Sudden dramatic drop in download speeds
Johnfredbarry
Member

I am on an unlimited data plan. I live in 28734 zip code. A week ago download speeds dropped to under 1 mps. Never was like this before. Usually 5-10 mps. Oddly enough, at 6:30 this morning I did a few speed tests, was consistent under 1 mps, except one solitary time it  was 35 mps.

what the heck is going on? Why the sudden drop in data download speeds?

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Re: Sudden dramatic drop in download speeds
vzw_customer_support
Customer Support

A closer investigation is needed . We are sending a Private Note. 

-David

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Re: Sudden dramatic drop in download speeds
vzw_customer_support
Customer Support

Service concerns are not what we want for you. Allow us to help. Are you experiencing any issues with calls or text? Does this issue also occur outdoors? ~Christian

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Re: Sudden dramatic drop in download speeds
Johnfredbarry
Member

Hi

indoors/outdoors no matter.  It is the start of the billing cycle so we have used very little data, we are on an unlimited plan.
yesterday we got some relief. Download speeds are ~ 1.5 mps, up from 0.1 - 0.6 mps. Upload speeds have never been effected, 6-8 mps.   This is a mystery to me.

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Re: Sudden dramatic drop in download speeds
Johnfredbarry
Member

Hi Christian.    Download speed dropped down to 0.5 mps today, upload 6-7 mps

???

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Re: Sudden dramatic drop in download speeds
vzw_customer_support
Customer Support

A closer investigation is needed . We are sending a Private Note. 

-David

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