I was sent a survey on my messaging to rate an employee. He did a great job and I rated him a 10. Every time I tried do this it said that my response was not appropriate. I tried it five different times. It would not record it. I think this is very unfair to that employee and I wonder if Verizon is aware of this.
I really appreciate you reaching out to us about this. I want you and anyone else reading this, that we take your survey results very seriously. The survey and verbatim on every single one of your surveys are reviewed daily by the management team as well as the employee that took care of you that day. I am sure that employee would love to know how much you helped them! If you would like to pursue this, you are welcome to reach out to us by any of the following methods:
I can also send you a message from this platform, but I wanted to make sure that you actively check your message portal before doing so! Let me know! I will be standing by!