With the assistance over the phone with a Verizon employee I tried to swap an existing iPhone 7 with a iPhone XS. Employee was having trouble on his end and also on my end. Is this currently a system wide problem? Do I need to go to a Verizon store? Any ideas appreciated .Thanks
DD425-
We never want you to have issues when activating a different device. We are not aware of it being an issue so we apologize for the inconvenience. If you need help with your activation, please contact us through our different platforms, we will be happy to help www.vzw.com/contactus
-Angie
I hope you you guys can help.. I have also reached out to Executive Customer Relations North East to make them aware. I have scheduled a call back for tomorrow between 9-9:30am. Thank you for your reply Angie
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