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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
TCC- Bogus Charges?!?!
Kmbain22
Member

Me and my husband went to what I thought was a "Verizon Store" to get 2 new phones. Didn't see the 4 receipts until the next day. It has  2 charges for Redux Water Protection and 2 charges for Setup Assistant! All these totalling for $120! I've tried to call Verizon but keep getting sent to the support on the App. This company is garbage. I should have never left AT&T.

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Re: TCC- Bogus Charges?!?!
Kmbain22
Member

She also changed my plan to my 3 account without my permission and never told us. Found that out through an email about the changes.

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Re: TCC- Bogus Charges?!?!
Ann154
Expert
Expert

Third party retailer often don't have access to retired plans. Were you on a retired plan? What was the old plan and which plan were you switched to? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: TCC- Bogus Charges?!?!
Doggo
Novice

You're complaining about the in-store McDonald's serving bad food to the Wal-Mart customer service counter. Just because both are under the same building doesn't mean both are the same company. Same goes for something like Best Buy selling iPhones, it doesn't make them Apple.

TCC is a retailer, not Verizon. Verizon customer service cannot do anything about what TCC does because it's the same as the McDonald's/Wal-Mart example. Verizon customer service is for Verizon issues. You would be better off contacting TCC.

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Re: TCC- Bogus Charges?!?!
Kmbain22
Member

Go Unlimited. She had told us in order to receive the new phones we would have to change our plan. We were fine with ours being changed. We didn't buy a new phone for the 3rd plan so there was no need to change it

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Re: TCC- Bogus Charges?!?!
Kmbain22
Member

The plan now is called Start Unlimited 

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Re: TCC- Bogus Charges?!?!
vzw_customer_support
Customer Support

Hello Kmbain22, we're concerned to learn about your recent experience, and we'd love to help!  Please send us a private message to better assist. ~Baldo

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