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TCC as Verizon AUTHORIZED retailer charges me a separate activation fee
haeun
Member

Hi,

 

I traded-in my old phone to iphone 13 mini on Sep 30th. I went to a TCC retail store because it said it is an authorized Verizon store (3285 Christiana Mall, Newark DE 19702). While trading in, I was informed that there would be one time "activation fee" of $49.39 and then 2 months later I was also charged $30.00 from Verizon on my bill as "Device payment upgrade fee". The store has not informed there is going to be a separate "activation fee" for the same phone or the store is the third party store so the "official" Verizon will charge you again. I just do not understand thow the Verizon authorized retailer can charge me a separate activation fee. 

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Re: TCC as Verizon AUTHORIZED retailer charges me a separate activation fee
vzw_customer_support
Customer Support

Good afternoon Haeun. I'm sorry you got charged a separte fee. Authorized retailers do have their own fees. I recommend reaching out to them to go over anything you signed about the upgrade.-Joe

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