I am an indirect agent for verizon and had the worst experience with our customer service that I've EVER had, for as long as I've worked with this company. I'm trying to find a way to report him directly to someone in charge, so that I dont have to blast his name and credentials all over a forum, which i got from the account remarks after our terrible encounter today.
He was incompetent, he would not listen to our problem/request, I had to repeat myself several times over the, almost 2 hours, we were on the phone with him. By the time all was said and done, our problem had still not been resolved and my customer's account was messed up.
Not to mention, for our simple request, my customers were emailed a "customer agreement form" which required them to fill out all their personal Information and CREDIT CARD information. I have NEVER had to do this for any interaction between myself here in my store and customer service/CORe.
Someone needs to contact me about this guy, NOW!
I could easily say indirect stores fit the bill if we're talking about an atrocious experience. My mom has Verizon service too and I'd lose it if she became another victim of a tablet or HUM she was lied to as being free. How about being angry over garbage service like that instead of being this angry over a rep publicly that you really should be reporting in *privacy* with a supervisor.