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TEXT MESSAGES
vrivers
Member

SMH.. once again there is an issue with texting. Cant text some nonverizon customers. Call tech support and you either have to schedule a call back or call back on your own; they arent answering calls. This has been going on for me from 3/27/2019. I was chatting with tech support around 3am and that rep spent 15 minutes messaging me about nothing important basically stalling. Asking the same questions. 

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Re: TEXT MESSAGES
vzw_customer_support
Customer Support

Good morning, vrivers, and thank you for taking the time to reach out to us. Though we never want to hear that it's for this reason, we'd be more than happy to take a look into the performance of your service as well as your device. To start, let's get more details pertaining to your current situation. How long has this been happening for? Also, has there been any recent construction or severe storming in your area that may have caused an effect on the service? Last, don't feel as if you've made any negative impact if you haven't, but to ensure we save you from having to repeat yourself, can we have you confirm any troubleshooting steps you may have taken to try to fix this on your end? AnthonyM_VZW

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