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Teacher discount

I have had the teacher discount for years. We recently upgraded our phones and on our latest bill it says 5G is not eligible for this discount. We were not told this when we upgraded and in addition, on Verizon’s website, when you search for teacher discount, it ONLY shows the 5G plans AND they are showing as $10-$15 less than what we are being charged for the same plans. What is the deal? Is Verizon falsely advertising this information or did they just mess up our account?

Re: Teacher discount
Customer Support

I have always looked at teaching as a noble profession. It concerns me to hear that there is an issue with your teacher discount. I have sent a private note to get some more details.