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Technical Support

To whom does a customer have to reach in order to get technical support when he or she can't managed to get support via the normal routes? I have an issue with note 9 and I have tried support in different ways and I can't get anyone to answer or to help, and when I mean help I mean give a solution. 

Re: Technical Support
Customer Support

APerez0829, making sure you are able to receive the support you need at all times is vital. We are here for your assistance. We want nothing more than to make sure your device is working smoothly. Let's review the details. What concerns are you experiencing with your device? When did this start? Does your device have any physical or liquid dmage?