I received my bill yesterday, with charges of over $650. Turns out, after talking with the customer service rep, that because of a glitch in their system Verizon had charged me the $450 difference between the discounted price of an IPhone5 versus the full price, because, according to their records, I had never accepted the terms and conditions.
Nevermind that I purchased the phone over TWO MONTHS ago, that I had spent hours on the phone with a Verizon rep at that time because of the difficulties in accepting said terms and conditions (and the resulting inability to use the phone without such T&C accepted), had resolved said issue (and therefore was able to use the phone) back at that time, and only now, did they "discover" this issue. I spent over an hour on the phone with Verizon yesterday while they worked thru this problem and they assured me they would credit back my account immediately. After I expressed my extreme dissatisfaction with the incredible downturn in service, evidenced by my needing to spend, cumulatively, over a day of my life talking with their refs since May, whereas in the past ten plus years, that hadn't been an issue, they also gave me a small discount on my bill.
Low and behold, this morning, i received an updated bill, but with only the very small discount on it. NOT the removal of the over $450 charge (closer to 480, with taxes on the device)
I'm beyond frustrated with Verizon, especially since I've now lost more time, on a holiday weekend, trying to rectify an error of theirs.
Oh did I mention I called last week with a concern about how my data charges were racking up, despite my using wireless and the rep promised me a call back within 24 hours and gave me a text number to connect with her? ten days later, crickets.
Major customer service fail.
What state you live in?
CT
Write a detailed email to your regional VZW President Christine Berberich. Give your name, cell phone number, account number, number you can be reached and a very detailed description of what has occurred. If possible dates, store locations, names if ya have them. If you send it today, I suspect no later than Wednesday you will receive a call.
Here is her link, the option to send an email is at the bottom. Let us know how it turns out
thank you.
Hope they can get this corrected for you.
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