On Sunday I contacted Verizon for the 4th time with a complaint about my service. It's horrible and I'm incredibly furious I spend so much money to have shotty service that cuts in and out.
The first one I spoke to I was disconnected with, she was nice, helpful, was an honest mistake. No big so I called back.
The second guy I spoke to was absolutely terrible. Extremely rude, unhelpful, I'm shocked this guy even has a job. He hung up on me after I called him out on how rude he was being.
I called back a 3rd time, at this point furious, but also didn't want to take it out on this new person. I asked to speak to a supervisor, explained what happened, and she also hung up.
At&t here we come. This is outrageous.
By asking for a supervisor on the 3rd rep right away, You were being the rude one. With the backed up call queue, that rep was getting back to work, likely work at home and didn't have time to hunt down a supervisor that wouldn't have been able to change your signal.
A supervisor isn't a fix it button. A supervisor isn't even always more knowledgeable than the rep below them. Care is for billing issues primarily with basic troubleshooting.
You don't owe Verizon business just as they don't owe you theirs. It's a company with competition. If your issue isn't resolved by tech, move to another provider. Unlike your power company, you do have the option to change if one isn't working.
I had the worst customer service experience of my life tonight trying to order an upgrade to my current phone. The order took an hour and a half and required the rep to send codes twice to my phone. Then the order took so long, the website timed me out and reloaded and the entire conversation and order was lost! I kept asking if the rep was there and no answer. I was sent to a different rep who told me that I wouldn't be compensated for the hour and half of my time that they had wasted but she would be happy to send me off to customer care to take my complaint. She gave me a link to click and when I followed it I went straight back to sales! The new rep also told me they wouldn't help me regarding my lost time but they would be happy to sell me stuff if I would just let them send more codes to my phone and then asked me to reiterate the order that took me an hour and half! When I asked if I just send them the chat conversation which I had copied and pasted, the rep disappeared and more of my time was wasted. I realized tonight that I shouldn't bother actually trying to do any business with Verizon, I should just keep the cruddy old phone I have as long as possible and then switch to a different provider when I absolutely can't use it anymore. Its a shame because I have been a loyal Verizon customer for years and years. This was a horrible but very eye-opening experience.