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Terrible cell and data service starting in May 2022
DeeMoney13
Member

Starting back on May 3rd of this year, we saw a sudden serious downgrade of service here in Western North Carolina. We recently upgraded to 5G phones and 5G unlimited back in December and have had great service. Then, May 3rd, everything went south. At least 4 or 5x a week, we can't send pictures, make phone calls, download or stream. We posted in neighborhood and city sites asking if anyone was having a similar issue. Lots of people are reporting issues following the same timeline. Our service is worse than ATT now. At a loss of what to do, other than cancel our service and switch over. My husband and I use our phones primarily for work. So this situation drastically effects us. Looking for any suggestions on improving the situation. TIA. 

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Re: Terrible cell and data service starting in May 2022
vzw_customer_support
Customer Support

We certainly want you to have the best possible service. Are the neighbors expressing the same concern? What ZIP code are you located in?

-Tionna

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Re: Terrible cell and data service starting in May 2022
DeeMoney13
Member

Yes. Not just close by neighbors but surrounding neighborhoods as well. Zip code is 28704. People who have called have heard various reasons. Congesting of the towers, building new towers, servicing towers, vegetation overgrowth, etc. Not a closer answer though. 

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Re: Terrible cell and data service starting in May 2022
vzw_customer_support
Customer Support

Thanks for the information, DeeMoney13. There are no open alerts at the zip code you provided us. We want to look into this further. We have sent you a private note, so we can continue working on this together.

 

-Jason

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