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These so called responses from verizon on here are a joke
ChampaNova
Member

So yesterday i wrote this and right away got 2 replies acting like they were going to help me figure out a solution but nope the link they sent me led to a blank page and another reply saying im sending you a private message so we can fix this never happened. Verizon is a joke.  This is my previous message

 On July 11th I ordered 2 new phones and was going to trade my old phones in. It said delivery date would be july 13th.  So i waited n waited and no shipping information was ever sent to me.  So i called and they said my phones were on back order. I waited again and got on the chat and called again both said the same thing  again that it was on back order. So here it is 2 weeks later and still no phones but i did get an email from verizon saying my order was unsuccessful and it was canceled. But then the same day on my verizon app it says 1 of my phones shipped but has a zeropick as the tracking number this was july 21st.  So I've called everyday to find out whats going on and each time i have got a different answer. The 23rd i was told zeropick means that UPS lost my package. So i said cancel everything i don't want any of it. But was told i can't cancel it not until UPS sends the phone/phones back to verizon. So i said how are they going to send them back if they are claiming they lost them? I am so frustrated with this experience. Once this is resolved if ever i think AT&T just got a new costumer because this is unexceptable 

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Re: These so called responses from verizon on here are a joke
vzw_customer_support
Customer Support

ChampaNova, I'd be frustrated also if in your shoes. You mentioned that you've reached out daily regarding this matter. Were you provided a ticket for the canceled order?

 

 

-Genesis

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Re: These so called responses from verizon on here are a joke
ChampaNova
Member

No i was never issued a ticket number for the cancelation . One person told me they were going to cancel the order  and place a new order for me . But then said they couldn't because there was already a cancel order in place and only the person who put that 1st cancelation order in can remove the ticket . Its become comical all the different things im hearing. 

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Re: These so called responses from verizon on here are a joke
vzw_customer_support
Customer Support

We understand how important it is for your order to be taken care of as soon as possible. Can you please meet us back in the Private Note so that we can better assist you with getting this resolved?

*Ellisandra

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Re: These so called responses from verizon on here are a joke
ChampaNova
Member

Here we go again what does this message even mean?  Meet us back in private note? If you want to help someone call me and fix this dumb issue. This is just another run around by verizon

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