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This device is not eligible for trade in, please try with different device?
chriswy27
Member

Trying to trade in an iPad on the website. It asks me for the type and I select iPad2 WiFi only. It then says I should get $100 for me trade but asks for the IMEI. Since it's a WiFi only mode it doesn't have one. I tried the device serial but just get the message " This device is not eligible for trade in, please try with different device. "

Any help?

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Re: This device is not eligible for trade in, please try with different device?
Tigerstep
Sr. Member

What are you expecting Verizon to do with a device they can't do anything with? Wifi only models are are cheaper for a reason, a carrier doesn't want them. You'd be bettet served selling on eBay.

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Re: This device is not eligible for trade in, please try with different device?
vzw_customer_support
Customer Support

We apologize for any inconvenience. The website does require the IMEI to process the trade-in, it's how our inventory tracks it. However, you can also take the device to a store to trade-in. Check out stores near you here: www.vzw.com/stores/. Please make sure to take it to a corporate store. -BrittanyC_VZW

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Re: This device is not eligible for trade in, please try with different device?
chriswy27
Member

Someone on reddit was able to help me. For WiFi only models I was able to provide the MAC ID in the place of the IMEI.

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Re: This device is not eligible for trade in, please try with different device?
vzw_customer_support
Customer Support

We are glad to read that you were able to use the MAC ID for the trade-in. We want to make sure that we address all of your concerns today. Is there anything else we can help with? 

 

RogerZ_VZW

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