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Throttled during daytime hours!
longtimeclient

Why is Verizon throttling my data connection during daytime hours?I have been a faithfully customer for over 15 years I have paid a premium monthly fee of 125$for one line for all of those years and even 140$ for three of those years for one line per month and yet here I am once again battling to get a fraction of the quality of service that I have paid for!How does Verizon justify this? Don't Tell me it is a data cap either because the original contract that by the way was grandfathered in,did not state ANYTHING concerning any data capacities or usage limits.This is wrong and Verizon has a legally bond responsibility to provide what was promised to me in our original contractual agreement.Please correct this or you will leave me with no other choice but to seek out some form of restitution.This is not ok to treat any paying customer like this especially a customer who has proven to be a very patient and faithful customer!

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Re: Throttled during daytime hours!
vzw_customer_support
Customer Support

Oh no, longtimeclient! It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you tell us a little more? When did this issue start? Is any other service being impacted besides data connectivity? 

 

RachelM_VZW

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