Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Time to file a complaint with FCC over deceptive sales
5280_NewCustomer

Tired of dealing with incompetent Verizon customer support.  Promised rebate and promos if I switched from Sprint have not been delivered.  I have contacted support 4-5 times and always promise to resolve and get back to me.  Never do.

Time to contact the FCC and the state Attorney General.  Anyone have experience with either?  This is pretty obvious fraud. 

0 Likes
Re: Time to file a complaint with FCC over deceptive sales
vzw_customer_support
Customer Support

We want to ensure you get the assistance you need, 5280_NewCustomer. What department are you calling (what number)? Have you spoken with our rebate center? Please provide as much details as possible. 

CheyenneS_VZW

0 Likes
Re: Time to file a complaint with FCC over deceptive sales
JeffInNebraska

I have had a very similar experience with switching from Sprint to Verizon. I brought 4 lines back to Verizon and was told when I picked up the phones locally that the $200 x 4 gift cards would be automatic after 1-2 bill cycles. By the time I reached out I was told the time frame to apply for my rebate had expired. I have reached out on the phone, chat, instagram, and Facebook and I keep getting told that Verizon can’t do anything after that 30 days expired. Verizon can do more to help. The only reason I switched is that the numbers made sense IF I used the gift cards to pay off one of my devices. Now I am stuck with a higher bill than I budgeted for because Verizon won’t honor the deal I switched for. 

I work in procurement for a large employer and I won’t forget this the next time I need to make a decision on carriers as we add lines. 

0 Likes
Re: Time to file a complaint with FCC over deceptive sales
vzw_customer_support
Customer Support

We're sorry to hear about this experience. To fully assist, respond to the private message. 

0 Likes
Re: Time to file a complaint with FCC over deceptive sales
Review20
Member

Yes Verizon sales promises one thing but does not deliver. I hope that the FCC does investigate.

0 Likes
Re: Time to file a complaint with FCC over deceptive sales
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes