I'm not sure if anyone will see this or more specifically, if anyone from Verizon will see this. Today marks the ABSOLUTE worst service I've EVER received from Verizon or ANY company/customer service team. I have been with Verizon since 2007 - I'm a loyal customer and never once thought about leaving the network. WOW, was that a HUGE mistake. Last August I disconnected my post-pay account and switched to a pre-pay account. My phone number was the same on both accounts, if that's relevant at all. I was told BEFORE switching over to pre-pay that I had to pay my final post-pay account balance before setting up my pre-pay account. That was easy enough. I paid my final Verizon bill (which I have proof of). Further, the system would not even ALLOW me to switch over to pre-pay before paying my bill. Okay, all seems good right? Literally 3 or 4 days ago I noticed a collections account which popped up on my credit report from Verizon Wireless stating I have a past amount due of $170. This LITERALLY is not possible. I paid my post-pay account IN FULL before setting up my pre-pay. I called and called and called - talked to fraud, customer service, post-pay accounts, AND billing and NO ONE COULD HELP ME FIGURE OUT WHAT WAS GOING ON. Finally, someone told me A SECOND LINE was added to my post-pay account sometime when my account was active and that I had accrued a balance through the second line. I NEVER added a second line to my plan, NEVER had more than one device operating at one time, and NEVER authorized any other users on my account. Again, I JUST found out ALL of this information in the last few days. After talking to NUMEROUS customer service reps, I was told that they couldn't establish the charges or the second line as fraudulent since it was the second line was added over six months ago. WOW. They literally just told me there was nothing they could do. WOW. As a loyal customer, I was shocked and appalled by their treatment of the matter. Further, my credit score dropped 30 POINTS as a result of these BOGUS charges. NO ONE WOULD HELP ME. I NEVER received a bill/statement in the mail, I never received a bill/statement from their collections department even MAKING ME AWARE that I had a balance BEFORE reporting me to the collection agencies. I never received a phone call or ANY notification whatsoever that I had a standing balance with Verizon!! I was NEVER given ANY opportunity to handle the matter BEFORE being sent to collections. THIS IS ATROCIOUS. Credit scores are INCREDIBLY important and I am LITERALLY in the process of apartment hunting!!!!! I was literally told there was NOTHING that could be done due to the timeline and that they most they could do was set me up on a PAYMENT PLAN for the BOGUS charges that AREN'T MINE. Nevermind dealing with the CREDIT REPORT ISSUE or finding the person who did this. WOW!!! I've NEVER considered leaving Verizon but if this ISN'T resolved I will leaving for good and I will not hesitate to share my experience with others!!!!! I can't believe this!
Lines aren't just added to accounts, you're sent terms and conditions to read and accept. If T&C aren't accepted, equipment/lines don't get added. Simple.
There's also the billing statements which show your devices monthly. It's not a stranger's responsibility to check your bills for you.
Thank you! I appreciate your reply I never received a bill or statement for the second line. When I logged into MyVerizon after closing the post-pay account, it only reflected my pre-pay account as the post-pay account was closed. I never had more than one device associated with my account, which was confirmed by the rep I talked to earlier. One of the reps I just talked to told me that lines have been added by mistake before when switching over to pre-pay. I also just read of a similar situation here on this forum with another customer - he was able to get his situation resolved and the matter cleared up by submitting a notice of dispute. He was forgiven of the balance and it was removed from his credit report. Thank you so much tho! I appreciate your helpful reply - good info that some people might not be aware of! Have a wonderful evening
I found this on a reddit Verizon forum - exactly what happened to me! A line was accidentally added when switching between pre-pay/post-pay.
He got it resolved tho! Yay! Thank you so much for the reply.
Verizon account management is horrible. I have a number of devices on my account and need to remove three of them as they are not being used. i went to a local Verizon store to find they can’t help. They said I had to go to a corporate store. went to the corporate store and they said call the 800 number. I already tried that and gave up after 15 minutes. I got a new number for the loyalty team. This was a joke. I waited 16mimutes and 24 seconds for them to pick up. Chad said hello and I told him I wanted to remove a device he said ok and hung up.
Verizon is quick to sign you up and makes it impossible to cancel. Horrible experience.
Toddwan13, help is here. Having your account in order is exactly our goal. We have sent you a private message and will await your response.
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