Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Total Mobile Protection Added without my Authorization

I was appalled by Verizon’s sales people behavior in the Bethesda MD store on Wisconsin Avenue when I realized after signing the contract and returning home that they have added 50 dollar to my monthly bill in return for device protection of three phones that I never requested or authorized. What is worse when I went back and complained to the manager who pretended to solve my problem and told me I would receive and email confirmation of the cancellation but when I got nothing half an hour later I tried to cancel on the App only to discover that Verizon has disabled the cancel button so I could not cancel the service. I had to call the customer service to get the service cancelled. What is this? This is really fraud. Taking 50 dollars a month by stealth is not OK!! It seems also not a new issue. So it is intentional by Verizon to do that not just a rogue sales person.  I am sorry I switched to Verizon. It is not a relationship that I will keep beyond my current contract.