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Trade-In Credit Issue
OGB913
Member

Just realized I did not receive the promotional credit from trading in for the iPhone 13 last year. Hope to get this resolved quickly! Thanks so much!

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Re: Trade-In Credit Issue
vzw_customer_support
Customer Support

Good morning, OGB913. We are happy to help you as much as possible with your promotional trade-in credit concerns. While all promotions have a limited time to be properly submitted https://www.verizon.com/support/trade-in-program-faqs/ and you mention that this if from last year, we can access the account and see if anything can be done about that promotion.

 

We are sending you a private message to be able to access the account and assist you further. Please reply to that private message when you get it, and we'll be happy to check this further.

-Antonio

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