I traded in a phone for a verizon trade in program in June. I still do not have bill credits successfully started. I have called the trade in support line THREE TIMES, the first time I spent 30 minutes on hold, then spent the next 45 with an agent who eventually told me they were not able to help me and I needed to contact the apple store I traded in at. I spoke with that store three times, they are not able to fix and told me to contact verizon as my receipt clearly shows I am successfully enrolled in the verizon trade in promotion.. I called Verizon back once, was on hold for 45 minutes before giving up, I am currently on hold and having to drop again at 45 minutes. These hold times are crazy. How many hours do I as the customer need to spend in order to get my trade in credits correct?
farnite, we understand your concern regarding the promotional credits that are still not showing up on your Verizon Wireless bill. We would like to gather a few more details to be on the same page and provide the best resolution. If you don't mind us asking, what was the reason you did the trade in through Apple and not directly through Verizon Wireless? ~Vic