Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Trade-In Issue + Promotional Item: Frustrated
PSVZW
Member

Hello

I recently returned to Verizon after a decade. I am a believer in "Bring Your Own Device/Buy Unlocked". I traditionally sought to avoid the tangled web of promotional rules, obtuse billing issues, and other nightmare stories friends and colleagues have shared.

With that said, I decided to give Verizon a chance.

My Trade became stuck in the system. Only after an escalation was the status updated, yet it now reports I traded in a different device. That was AFTER originally confirming the device I sent in matched.

Now I could point to the mountains of data I have documenting this process, even pictures of my device being packaged. The easiest error to prove is simply look at the IMEI. The trade in system is claiming the phone is one model that does not match the IMEI.

I have already contacted support multiple times over this and the free Stream TV. Resolution would be appreciative. 

 

 

0 Likes
Re: Trade-In Issue + Promotional Item: Frustrated
vzw_customer_support
Customer Support

We want to ensure you get the support you need with your trade in, PSVZW. Please send us a Private Note for account specific support, including your submission ID associated with your trade in. We are here and happy to help in any way we can. 

*Cheyenne

0 Likes
Re: Trade-In Issue + Promotional Item: Frustrated
PSVZW
Member

I sent a private message.

Also I was speaking with Customer Service for hours about this. Is there any movement on a resolve?

0 Likes
Re: Trade-In Issue + Promotional Item: Frustrated
vzw_customer_support
Customer Support

We aren't showing a Private Note on our end. When did you send one? *Bee

0 Likes