I sent my Samsung Galaxy S9 (estimated to be $800) for a trade in which was on promotion to get Iphone 13 on 9-28-2021 and it was received by the Returns Center. Absolutely, I have the tracking number.
Prior to submission, I had the permission two times through phone call from the Trade-in Department switching device from Iphone XR to Galaxy S9. Two agents from 800-416–8894(Trade in Department) confirmed that I should have $800 with Galaxy S9 and modified the trade in application for me. UnfortunateIy, I don’t have the confirmation number so I need these recorded phone call files regarding as permission and two confirmations between 9.21 - 9.28 to file to BBB(Better Business Bureau) unless this issue will not be resolved.
After that, as your advice, I had waited 3 billing cycles to have the supposed credit for Iphone 13 but nothing showed up on my bill. Therefore, In Dec-29-21, I had a talk with rep over than 20 hours, he told me I would have that credit but it failed to come up.
In Jan-17-22 and Jan-18-22, female agent helped for two days, I would have $800 in 2-3 days but same result.
I really want to know that what I did wrong. I switched the device as your permission but I failed to have the promotion credit. This is my last trial before contacting BBB or the Attorney office.
We want to ensure that you receive the promotion as intended and are here to help. I have sent a Private Note, so we can further discuss account specific details. I look forward to working with you further and finding a resolution. -Chris