@AnimalMother77 @PatrickL
Did either of you get your trade-in issues resolved?
I am still working to resolve my own issues with 4 trade-ins with promised value at $2400 total. It has been a mind-numbing and aggravating 3 months of trying to get it resolved.
I feel sorry for seniors and/or English-as-a second-language customers - or even just customers who don’t have the time and perseverance to follow through with the impossible and seemingly rigged trade-in process.
I’m hoping these issues are being reported to the FCC or other regulatory agencies to ensure there is some type of tracking. It doesn’t seem like we are alone - and I suspect we are only the tip of the iceburg - so many probably just give up and Verizon pockets the money. They lure new customers or entice people to upgrade their phones with the promise of a generous trade in value - and they either make the trade in process unattainable by never sending trade-in mailers/kits - or they give you pennies on the dollar for your trade in - or just never acknowledge receipt of the trade-in device even with proof of delivery. It’s exasperating.
Here is a link to the FCC - it’s super easy to submit a complaint and you will help not just yourself but hopefully save others in the future from being taken advantage of.
https://consumercomplaints.fcc.gov/hc/en-us
