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Trade In Status
Nesti
Member

My husband and I are new to Verizon and traded in two phones for a promotion for $1,000 off each phone. We traded them in at the store last month and never received any confirmation that they were received or a Submission ID. When I go to check the trade in status it says my email can't be found and I keep being told it will show on 2-3 billing cycles? What am I supposed to do with this?

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Correct Answers
Re: Trade In Status
vzw_customer_support
Customer Support

Hello! Thank you for messaging in with your trade in concerns. We want to ensure your trade in credit is applied to your bill. We would like to work with you in Private to work on getting this resolved.

*Christina

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Re: Trade In Status
vzw_customer_support
Customer Support

Hello! Thank you for messaging in with your trade in concerns. We want to ensure your trade in credit is applied to your bill. We would like to work with you in Private to work on getting this resolved.

*Christina

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Re: Trade In Status
Nesti
Member

It appears that neither Verizon or Victra can tell me anything other than "your credit should show up in three months" so I have no way of knowing if it has been received, but I guess now we wait.

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Re: Trade In Status
Nesti
Member
Spoiler
 

I had a Verizon Manager reach out to me and resolve the issue. It appears there was a miscommunication between Victra (where we traded in our phones) and Verizon since they use different trade in systems. This has been fixed and I am super satisfied with the assistance and professionalism.

 

Thank you guys!

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Re: Trade In Status
vzw_customer_support
Customer Support

As a consumer myself, I can understand your frustration and concern, Nesti.  I am here and want to help you obtain some clarity.  Can you please send a Private Message, so I can look into this? 

*Lisa

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