Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Trade-In delivery issue
JaredJ95
Member

I sent my trade-in phone using the prepaid packing sticker and received notification from the carrier (UPS) that it was delivered and received by Verizon through UPS however I just received a notification that my trade in credit was revoked. Why was it never received when I have delivery notes that it was handed to staff at the return center?

0 Likes
Re: Trade-In delivery issue
vzw_customer_support
Customer Support

That email would have me reaching out too. I am sending a Private Note to investigate. 

 

-David

0 Likes