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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trade In iPhone 12 SCAM

In April, we upgraded one of our phones.  The trade in of 699.99 was never processed.  Never received any information on how to send in the phone.  I have a printed order confirmation.  Calls, Chats, emails are a waste of time - no resolution.  in fact, I was actually told that the promotion never existed, even though I have it in front of me in black and white.  Customers of Verizon Wireless for over 20 years.  Unless this is resolved without me having to quit my job in order to make incessant phone calls, we won't be for long....


Re: Trade In iPhone 12 SCAM

Well, I have to say - I am pleased.  I believe my issue was resolved.  This can be closed.  Give credit where credit is due.  Thank you Wendy!!