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Trade-in Credit Never Appears
jlo3603
Member

I recently traded in my phone for the (very low) trade-in amount of $45. November 1 I get an email from Verizon saying that they have received the traded phone and confirming the trade-in value. I have not seen the $45 credit yet in my account. I've wasted hours on the live chat with Verizon reps who promise to help me locate the credit, but seem unable to do so. It feels as Verizon just hopes the consumer will give up and go away. I generally like Verizon's service, but this experience has really soured me on the company.

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Re: Trade-in Credit Never Appears
vzw_customer_support
Customer Support

jlo3603, we always want you to be able to obtain a promotional credit with ease. We're right here to help! It generally takes 2-3 bill cycles for the trade-in credit to appear on your account. Have I been able to explain why you have not seen the credit yet? -Alicia

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Re: Trade-in Credit Never Appears
jlo3603
Member

Hi Alicia--

 

Still no sign of my credit. It's seriously overdue. Can you help?

 

Joyce

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Re: Trade-in Credit Never Appears
vzw_customer_support
Customer Support

jlo3603, we understand the importance of making sure you get the credit you deserve. We are happy to help get this resolved for you. Please respond to the Private Note we sent. *Joshua

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