Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Trade in Device
squinn327
Member

Hello,

I upgraded two phones on my account, and did the trade in to get the monthly credit. I sent both trade-in phones back in the same box, however Verizon is saying they only received one of the phones. I've spent hours trying to get this resolved and no one helps me. This has been going on for 3 months now. 

Anyone else have this problem?

0 Likes
Re: Trade in Device
vzw_customer_support
Customer Support

squinn327, thank you for reaching out to us and we are sorry to hear about your experience. Making sure you receive the trade-in credit that you qualify for is important. Each device trade-in is treated as an individual transaction. If you are trading in two or more devices you will be sent individual return labels for each request. 

 

Allow us the opportunity to review the details. We have snet you a Private Message. Can you please respond to that message? Thank you.  -Sylvia

0 Likes